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Director User Experience & Market Research

Do. 15.07.2021
Wernau (Neckar)
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.The Bosch Thermotechnik GmbH is looking forward to your application!Employment type: Unlimited Working hours: Full-Time Joblocation: Wernau (Neckar)As Director User Experience and Market Intelligence your key task is to foster the customer centric mindset and behavior in the organization. This includes the definition and implementation of roles, responsibilities and processes on sales and business unit level towards customer centricity. The central UX-team is the strategic relevant Customer and Market Data Hub that transfers customer and market insights into the organization and reflects to all customer touchpoints. The field of responsibility covers the functions: market intelligence, market research and user experience @ Bosch Thermotechnology. You lead a small team of experts of different professions.As a service department, you provide your internal customers (board of management, Business Units, Sales Regions) with data and information on markets, trends and users.You support operationally in projects and in the strategy development process to develop Bosch Thermotechnology towards a more customer centric company.Therefore in the area of Market Intelligence it is important to promote the following topics, e.g. management of market, competition and customer data as well as scenario management and new tools to automatic data processing and visualization.In the area of market research & UX, you provide support, e.g. with usage & attitude studies, brand funnel, campaign tracking and target group segmentation through to the holistic management of UX projects with a focus on user research, synthesis and testing.Furthermore you are responsible for the further roll-out of UX into the organization via active project support, defining roles and responsibilities, adapt processes (innovation, product creation), create UX trainings.  Education: Master degree in Marketing, User Experience or Market Research, Business Administration or equivalent combination of education and experienceExperience and Know-how: Solid experience in the area of UX, Design thinking, customer centricity and lean startup, NPS and customer experience management and how to implement it into an organization, ability to lead and coach a teamPersonality: You enjoy working in an interdisciplinary and dynamic team while involving all relevant stakeholders proactively, you inspire through your open and agile mindset and your skill set includes excellent analytic competencies, strong communication, presentation, international networking and intercultural abilitiesEnthusiasm: You are passionate about UX, DT and customer understandingLanguages: Fluent in English and German                            Flexible and mobile work: We offer you flexible work(time) models.Health & Sport: We offer a wide range of corporate sports activities and health provision.Childcare: Take advantage of our intermediary service for childcare offerings.Employee discounts: Bosch employees profit from various discounts.Room for creativity: Our working environment offers room for creativity.In-house social counseling and care services: Take advantage of our in-house social counseling service, including online counseling options and our intermediary service for care services.Please speak to your superiors or recruitment contact for your individual benefit plan.
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