Certification Analyst Europe (m/f/div)
FLOCERT is a leading global assurance provider. Besides providing sole certification to Fairtrade, FLOCERT also offers an array of services to support companies in sourcing on Fairtrade principles, where no Fairtrade Standard applies. Founded in 2003, FLOCERT remains mission-driven and dedicated to working with all types of organisations, from small producers to internationally recognised brands, in order to promote fairness in global trade. Our accreditation as a “Social Enterprise” demonstrates our commitment to social business values. With six international offices conducting business in over 120 countries, FLOCERT specialises in offering global reach with local expertise. For more information, visit us at flocert.net FLOCERT is currently looking for a Certification Analyst Europe (m/f/div) Job Share: Full-time (38,5 hrs. p.w.). Position is based in the FLOCERT GmbH Office in Bonn, Germany. The salary and benefit package depends upon qualifications and experience. Start date: 1st June 2021 or as soon as possible Description FLOCERT is looking for a business-oriented person who is willing to coordinate and to administer the Fairtrade certification of companies in assigned countries in Europe. The ability to deal with high profile traders and the availability to travel to assigned countries in Europe to perform Fairtrade audits is required. The attention to detail, willingness to learn and teamwork spirit are essential assets on this position. The person will be part of a multicultural team which is responsible for the certification of Fairtrade customers in Europe & North America. Act as account manager for assigned customers. Perform evaluations of audit reports against Fairtrade Standards. Communicate actively with potential and existing customers and assist them with all necessary information. Actively participate in the annual audit planning for assigned countries. Instruct customers on FLO Fairtrade requirements. Identify special needs of Key Accounts and act as account manager. Act as cross-unit or cross-departmental project member. Answer certification related questions. Liaise with & advise to other Fairtrade Stakeholders (through NFO helpdesk). Assist in the selection, evaluation and training of Auditors. Assist in constant improvement of certification processes. “Must haves” University level education (B.A. or equivalent) in a relevant subject (Food Science, Business, Agronomy, Economics, Environmental Science etc.). At least 3 years of related professional work experience in an office and customer orientated environment. 2 years’ experience in a certification system (e.g. Organic, FSC, MSC, SA8000, ISO 14001, etc) or related business experience. Fluent in English, oral and written. Flexible, pro-active and hard-working work style. Team player with excellent interpersonal and organizational skills. Excellent communication skills and experience in dealing with different cultures. Excellent Excel skills. Experience in communication & marketing with strong dedication towards customer service. Ability to travel for business on a regular basis. Motivation for Fairtrade. “Nice to have” Proficiency in one of the following languages: German, French or Spanish, both oral and written. Experience with Customer Relationship Management Tools. Business experience in international trade. Work experience in food processing industry.