Service Director (f/m/d) people management
At Cantel, preventing infection is our business. As a leading provider of infection prevention products and services in the healthcare market, we are dedicated to delivering high-quality, innovative solutions that improve outcomes and help save lives. We accomplish this mission by delivering our products through the following operating units: Medical: Endoscopy procedure disposables include single-use valves and irrigation tubing. The medical device reprocessing systems, disinfectants, detergents we manufacture and distribute are used to disinfect high-level endoscopes. Life Sciences: Water purification systems for dialysis facilities. We work with leading dialysis caregivers, delivering hemodialysis dialyzers and reprocessing systems, as well as sterilants and filtration products. Dental: Single-use, infection prevention products used primarily in the dental market (face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants). Cantel employees are inspired to improve the lives of patients, caregivers and healthcare providers. If you are looking for a company driven by an entrepreneurial spirit and have the passion to shape the future of infection prevention, we want to meet you. Join us and see why people love working here.As a Service Director you will be responsible for the people management including recruitment of all Field Service Personnel, Customer Service and Application Specialist. Our aim is to offer a first-class service which is second to none. Reporting to the country Managing Direct your will responsible for maximizing service revenues and the number of machines on contract whilst ensuring human and material resources can sustain the work load at the same time a maximizing and improving quality and profitability. Primary job duties and responsibilities: Pro-actively monitor the Engineers individual performance and identification of individual training needs, taking action where standards are not met. Monitoring and managing the teams overtime, keeping within budget and targets set by the Managing Director. Effectively managing operational costs within the region, including overtime costs, Service inventory and Travel and Entertainment. Act as company ambassador when visiting customers. Constantly reviewing processes and procedures to identify improvements where required and implement as necessary. Prepare annual AOP (Annual Operating Plan) budget forecasts for service Revenues Report monthly of financial performance pf the department and recovery strategies when appropriate. Review monthly the Service Max reports and investigate poor performing machines and or Engineers. Provide continuous feedback and act as champion between field activity and Sustained Engineering, to assist in the continual improvement of machine performance. Report back all customer and engineer’s feedback to the senior management team. Oversee project management in coordinating smooth installations in the region. Monitor and maintain health and safety in the workplace. Understand content of Quality Manual and ensure your reports are working in line with the manual. Assure acceptance activity results on installations, services, and validations are properly documented Any other reasonable duty requested by the Managing Director, Senior Service Director EMEA or regional President. Engineering qualification to minimum Degree level or equivalent. Must have a minimum of 4 years Field Service Management. Computer skills: PowerPoint, Excel, Word, Email Although the role of the Service Director should not include any Physical activity. The Director is encouraged to experience some Field activity in installations and Maintenance activities therefore should be physically able to carry out such tasks. Excellent communication skills, verbal and written. In both German and English Results driven and eager to progress Good customer facing skills, diplomatic and polite. Customer service focused Demanding of accuracy and attention to detail. Team player Prepared to travel away from home for approximately 25% of the working week. (will vary dependent on reason for travel) A thorough induction as well as training and future training opportunities. A friendly working atmosphere in a highly motivated team. Flexible working hours and flat hierarchies with the possibility of active participation. Regular employee appraisals and independent work. Social events and social events.