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Salesforce Support Manager (m/f/d)

Fr. 15.01.2021
For our office in Unterföhring near Munich we are looking for: Salesforce Support Manager (m/f/d)  We are a closely-knit team of highly experienced individuals organized in several agile product teams with deep competences in cutting-edge media technologies, cloud tools, product management, software development and IT operations. ProSiebenSat.1 Tech Solutions GmbH is a fully owned subsidiary of ProSiebenSat.1 Media SE. It incorporates all subjects regarding Enterprise IT and is responsible for operations and continued development of P7S1-internal applications as well as of IT infrastructure. ProSiebenSat.1 Tech Solutions optimizes the technical processes throughout the group, permanently refines the system architecture and thus provides the P7S1-employees a technologically state-of-the-art working environment. You are the contact person for questions regarding the Salesforce Sales Cloud Via Jira and email, you communicate in a customer-focused manner and you are responsible for the clarification and forwarding of 2nd and 3rd level support requests The continuous maintenance of a knowledge base on the current state of the Seven.One Salesforce Sales Cloud (Salesforce standards & customizations) is also part of your tasks You take the Ownership of the Access Management Process and you are in charge of access requests / rights management The consideration of compliance, documentation and audit requirements, the representation of requirements for technical implementation of the Access Management Process and the improvement of the process / workflows in terms of effectiveness, stability and user experience are your responsibility You take care of the data handling with Salesforce Tools (e.g. Data Loader) You have a strong knowledge of Salesforce Sales Cloud (ideally with ADM 201 certification) You know and understand Salesforce based processes (e.g. lightning, reporting & sharing) Ideally you already have help desk expertise You are willing to become familiar with business specific use cases of the users You distinguish yourself through a reliable, self-organized acting in an agile environment Fluent English and German skills are required Take advantage of our wide range of training and development opportunities offered by the ProSiebenSat.1 Academy Benefit from a flexible work schedule and 30 vacation days per year Work on modern fully equipped workplaces and use our wide range of sports (including yoga, football or workouts), post office, laundry and ironing service as well as many cafés and Wifi on campus In addition to the campus's own daycare or a childcare allowance, there is a family service with free consultation Enjoy an open corporate culture without dress code in the dynamic environment of the media industry This position can be offered full-time or part-time
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