Application Engineer EMEA (m/f/d)
Ilmenau, Thüringen, Fürstenfeldbruck, Frankfurt am Main
TriContinent Scientific is a company of the Ingersoll Rand Medical Group (formerly Gardner Denver). Ingersoll Rand Medical is a leader in flow control products for medical, life sciences, and selected other industries – focused on solutions for OEMs. Innovation, global capabilities, and a solutions centric approach to our customer’s success is at our core. Together, our Thomas, Welch ILS, Zinsser, and TriContinent brands are serving more than 5,000 customers globally. The TriContinent Scientific's core competencies in syringe pumps and liquid handling robots for the lab automation market enables Ingersoll Rand Medical to offer complete solutions from a single source to its OEM and laboratory customers. A global production network with eight modern manufacturing facilities throughout the U.S., Europe, and Asia allows fast and flexible reaction to our customer needs.Job Summary: Provides in-depth technical support for inside and outside Sales personnel. Works both directly and indirectly with customers to ensure the best possible match between the company’s product and the customer’s application. Functions as a liaison between the customer and the various disciplines within the company. Assists in the development and facilitation of technical training to relevant Sales personnel. Responsibilities: Support Field Sales, Inside Sales, Customer Service, Direct OEM customers, and partners with recommending solutions to match customer requirements and specifications. Secure and share (when applicable and allowed) product documentation (data sheets, drawings, and specifications) with internal and external stakeholders. Provide pricing recommendations to sales leadership and team members based on: manufacturing cost and market dynamics (average selling price, competitive offers, and value differentiators). Improve and execute process to aid with the setup of new product numbers in ERP (adding new item, setting up intercompany costing and standard selling prices). Provide guidance and answer questions about product specifications, technical attributes, and commercial differentiators. Liaise with other functional teams and customers to aid in the resolution of product performance and quality issues. Support product, engineering, and operations initiatives (NPD, i2V, product rationalization, etc.) mainly through business case analysis and VOC/VOS gathering and analysis. Develop and deliver product training for commercial team members and partners. Other responsibilities as assigned or required. Experience required Five years of experience supporting commercial operations (sales and customers). Industry experience with microfluidics in Life Sciences is preferred. Demonstrated experience working effectively cross-functionally and in a global setting. Experience capturing customer requirements and translating them into recommendations. Education/Training Required Bachelor’s degree in Life Sciences (Biology, Chemistry, Biotech, etc.), Engineering (Chemical, Electrical, Biochem, Mechanical, etc.), or related degrees. Must possess intermediate MS Office skills, including Word, Excel, and PowerPoint. Able to learn and use other software programs as required. Fluency in both English and German is required. Working knowledge of continuous improvement practices is preferred. Other Preferences Candidates located in Germany are preferred given location of customers and internal resources.